In Progress - After the power outage the Cisco switch that controls the AV in the LS Band room no longer is sending signals. Cleartech has been contacted
Last update on
We implemented a fix and are currently monitoring the result. Slower API and UI response times should be recovering to normal.
Last update on
We've identified a database performance issue affecting some account and student activity related functionality today. Some users may experience errors or delays with account creation, account status, or saving/syncing activity and progress. We're applying a fix now. During this window (approximately 1 hour), some features involving saving or syncing student activity may be temporarily degraded or unavailable. Most site functionality is expected to remain normal. We'll post an update once the fix is complete and confirmed resolved.
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We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'clientname.theworxhub.ca' URLs. At this time, we cannot confirm whether the previous URL will be restored, so users should use the currently supported URL going forward to ensure uninterrupted access: 'clientname.theworxhub.com' We recommend updating any bookmarks, shortcuts, or saved links to the supported URL above. We sincerely apologize for the inconvenience and understand how important consistent access is for your teams. We are taking this seriously and are strengthening our internal domain management processes to help prevent similar issues going forward. We will share additional updates as we have more information. Please contact ams-support.si@siemens.com if you have any questions"
Last update on
A fix has been implemented and we are monitoring the results.
Last update on
Monitors
"Internal Server Errors" when attempting to login to or navigate with Alta Access Portal
Avigilon
BrainPOP
TheWorxHub - Access Issue for Canadian clients
Brightly Software
Cisco A/V Switch is down Band Room
Buckley: LS Classroom 7-13
Datto RMM - Merlot - Agents going offline
Kaseya (I.T. Tools)
Transact (G-Card, Campus Cash)
Microsoft 365 suite (Email Services & Other)
Amazon Web Services (Cloud Infrastructure)
Apple School Manager (ASM) Login
ATT (Internet Service Provider)
Barracuda (Email Protection)
Buckley: Cisco ISE (Identity Services Engine)
Buckley: Disney Pavilion Building
Buckley: Entertainment Checklist (onsite access only)
Buckley: Hillside Building
Buckley: LS Admin + Classroom E-6
Buckley: LS Science Center
Buckley: ManageEngine (Self-service password portal)
Buckley: Operations Building
Buckley: Printing Services
Buckley: Web Filter Appliance(s)
Buckley: Wi-Fi Controller(s)
Buckley: Yana Agapitova (LS Assembly)
Buckley: Zoom Phone System
CampBrain (Auxiliary Programs)
Clarity Login (Financial Aid)
Cloudflare (Cloud Infrastructure)
College Board AP Students
Exchange Online (Email Service)
ExploreLearning (Reflex Math Subscription)
Follett Software (Library Services)
GoFundMe Pro Login (Giving)
Google Cloud (Cloud Infrastructure)
Google Workspace (Drive, Docs, Classroom, etc.)
Graduway (Alumni Platform)
Helper Helper App Login (Community Service App)
Microsoft Azure (Cloud Infrastructure)
Microsoft Entra (Authentication, SSO, MFA)
PTC Wizard (Parent Teacher Conference Portal)
ReadySub Login (Substitute Portal)
SchoolPass (Transportation, Visitor Management)
Scoir (College Counseling Service)
Spectrum (Internet Service Provider)
SysCloud (Backup Service)
Wix (Technology Service Portal)
The Buckley School Website
Zoom (Phones, Web Conferencing)
StatusGator